Better-Haul Auto Logistics was founded in 2011 in Yakima Washington by Jonathan Ripplinger as a brokerage to provide customers an auto-transport solution to transport vehicles. Our mission is to be a leader in the auto-transport industry through integrity and focus on customer service. Our office staff is small and personable and you will get a real voice that answers the phone ready and willing to help.
Whether you're a dealership who bought cars at an auction, manufacturer with speciality moves/overflow, or a snowbird heading south for the winter we can provide you with the assistance and means to get your vehicle(s) shipped. We offer a full suite of auto transportation and logistics services throughout North America.
Since our inception we have steadily grown and with the addition of JR Transportation in 2014 we now operate 34 trucks nationwide. We offer a variety of trucks and trailers ready to meet your needs. In 2018 we added a specialized division of enclosed trailers for speciality and high end moves nationwide as well as a small fleet of three car trailers for local moves operating in California exclusively.
Our vision is to achieve sustainable growth through a genuine focus on people, customer satisfaction and finding new and innovative ways to provide better service and communication with our customers.
Yes, the vehicle is insured while in our possession. A condition report (Bill of Lading) is done at the time of pick up with the person turning the car over and the driver. At destination, the receiving party re-inspects the vehicle to make sure it arrives in the same condition it left in. Occurrences not covered are clearly listed on the Bill of Lading; if for some reason you feel that damage has occurred, you must note it on the report before you sign it and before the driver leaves. Any claims made after this time will not be honored.
No. Please do not cancel your car insurance policy. In order to ship your vehicle, you must maintain your car insurance (at least comprehensive) active to cover 'Acts of God' and glass.
Yes. You can have someone else meet the driver at pickup or delivery. Please inform the office whom will represent you at delivery or pickup.
No, you do not.
No, we do not.
You can make that choice if you would like your car bottom or top loaded but please specify this when you get your quote. Depending on the type of vehicles special rates could apply to be able to accommodate you.
Personal items inside the car are not covered by the carrier's cargo insurance.
At delivery, the trucker will present you with a Bill of Lading/Condition report. If there are any damages:
We accept cashiers checks, cash and Postal Money Orders only. We also accept Visa or Mastercard over the phone with the office. If paying by Credit Card the payment will need to made after the vehicle is picked up to insured the payment goes through before delivery. There is a pay by phone fee for this convenience. We do not accept personal checks. The customer agrees that if the payment cannot be made at delivery, the vehicle will be stored at the customer’s expense. Should the customer be unable to take delivery for any reason, the vehicle will be placed in storage and all storage and/or delivery charges will be the responsibility of the customer.
If you are not available to receive your vehicle and cannot designate a consignee on your behalf, the car will be kept in a secure storage facility. Terminal and/or storage fees may apply.
As a broker we are able to help you get non-running vehicles hauled. It is helpful if they roll, brake and steer.
Due to the fact that most of our trucks are 80 feet in length, navigating residential streets is not possible. Therefore, the driver and customer will set up a mutually acceptable location such as a nearby parking lot or dealership. In most cases we can get anywhere from a few blocks to a mile within your address.
We would like to have two to three weeks’ notice prior to your shipment. Then again, if you need to move a car immediately, we may still be able to help. Tell us what you need and we will offer our best suggestions to accommodate your situation.
Yes, you should have some gasoline in the vehicle's tank. Preferably 1/4 of the tank.
The total cost depends on a few variables: